Project info

Business name:

Royal Holiday Vacation Club.

Location:
Bávaro, Punta Cana. They rent hotels in the busiest hotels in the eastern part of the Dominican Republic.

Collection agencies:

Ingolstad, VIP Group, Caribbean Interval Marketing Services

Representatives:
Various. The objective of the company is to change them frequently.

Common Complaints:

• False Promises in Discounts for Airline Tickets, Cruises, Transportation and Entertainment, etc.
• Clients are shown a book of available properties during their sales presentation, telling them that it offers better options for their use of their points. When the real book reaches the customer in the mail, they realize that the value of the item they bought does not take into account the number of weeks or quality of the hotels that were promised by the seller.
• A Clients say they do not have a right of rescission or only for five days.
• The maintenance fee increases by an exorbitant amount.
• Complaints about lack of availability, no matter how much time the customer calls in advance, and the low quality of the tourist centers.
• Terrible customer service.